Shipping policy

 

Effective October 15, 2023 our minimum cart subtotal to qualify for FREE Shipping will be raised to $99. Orders less than $99 will still be eligible for the $8.99 flat rate shipping service!

• We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
• If you wish to return or reship an unclaimed, refused, or undeliverable package please use the return label provided and fill out the questionnaire, so we know what to expect when we receive your item back. Any unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.